• FAQs

    Your Questions, Answered.

1. Applying for a loan

Can I payoff my loan early?

A: Absolutely and there are no prepayment penalties.

Do you offer loans in all states?

A: When LendingPoint began in 2014, we offered loans in our home state of Georgia. Since then, we've been carefully growing to meet the needs of more of the country. As of March, 2021, we operate in 48 states and Washington, DC.

  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • District of Columbia
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • New Hampshire
  • New Jersey
  • New Mexico

Does applying affect my credit score?

A: Clicking on "Apply" and filling out your basic information (name, address, date of birth, Social Security number, annual income) to see what loan offers we can provide does not affect your credit score, as we do what is called a “soft pull.” A soft pull is a data request that only we can see on your credit report. If and when you do select a loan offer from us, we do make a “hard inquiry” to verify the information you provided on the application as part of the approval process. This hard inquiry will be shown on your credit report.

How does LendingPoint keep my personal and banking information safe?

A: LendingPoint takes extensive precautions to protect your personal information. We use robust industry-leading procedures and safeguards, including encryption, to secure and protect your personal information. Further information regarding LendingPoint’s security policies and procedures is available upon request by emailing us at info@lendingpoint.com.

Can I apply if I have a discharged bankruptcy?

A: Yes, you are welcome to apply, as long as your discharged bankruptcy is 12 or more months in the past. Whether we are able to present you with a loan offer will depend upon a variety of factors such as time since the bankruptcy was discharged, your current credit picture, your income and employment, and other items.

Am I eligible to apply for a LendingPoint loan?

A: Here are 6 important requirements before you can get a loan with LendingPoint:

  1. You must be at least 18 years of age.
  2. You must be able to provide a U.S. federal, state or local government issued photo ID.
  3. You must have a social security number.
  4. You must have a minimum annual income of $35,000 (from employment, retirement or some other source).
  5. You must have a verifiable personal bank account in your name.
  6. You must live in one of the states where LendingPoint does business. We offer loans in all states except Nevada and West Virginia. In Virginia, we currently offer loans through our Point of Sale partners.

What additional information is needed after I choose a loan offer?

A: Once you choose an offer, the loan approval process requires additional information such as (but not limited to):

  • Driver’s license
  • Bank statements and a voided check
  • Proof of income

How much can I borrow?

A: Our personal loans range from $2,000 to $36,500. The loan amount you may be approved for depends upon your individual credit picture and information provided during the application process.

Do you offer joint or cosigned loans?

A: Not currently. We offer personal loans based on your individual credit picture, taking into account only your individual information and income (not joint or household).

How can I use my LendingPoint loan?

A: You can use your loan for whatever legal personal expense or purchase you choose. Consider it a debt consolidation loan, a wedding loan, a fix-my-car or a kitchen-remodel loan. It’s up to you.

How long does it take to receive a preliminary approval decision?

A: Based on your credit picture and the information provided on your application, we’ll return your loan offer(s) in just moments. Once you have accepted an offer we will ask you to provide some additional information and documents. After all required documentation has been received and verified, a final underwriting review and loan approval can be completed in just a few hours in many cases.

How quickly will my loan be funded?

A: We’ll initiate transfer of the funds into your bank account as soon as the next business day after final loan approval and receipt of all required documents.

My friend received a pre-approved letter, but I did not. Can I still apply?

A: Yes, your application is always welcome. We sometimes send out pre-approved mailers, but we don’t always get to send them to everyone we’d like to. We make it easy to see what offers you qualify for – just click on the Apply button found throughout our site and follow the simple steps.

2. About my loan

How can I access my loan information online?

A: After your loan is approved, you’ll receive an email with a temporary ID and password. You can then create your login credentials to access your loan information anytime you like.

When is my payment due?

A: Your loan agreement states when your payments are due. Or, you can login to your account at any time and see the next payment due date.

I set up Auto-Pay via debit card or ACH when I applied. Do I need to do anything else in order to make my first payment?

A: No, your automatic payments are set up to debit against the bank account or debit card information on file.

Are all of my payments due on the same date every month?

A: LendingPoint offers flexible terms to meet your needs. We offer monthly, bi-weekly, semi-monthly or 28-day (or every four weeks) payment options. Your payment schedule can be found in your contract. If you have any questions about your loan payment dates, please reach out to Customer Service at (888) 969-0959 or email us at customerservice@LendingPoint.com.

How can I make a payment?

  • AutoPay: Most of our customers take advantage of this simple, easy option. Customers can use a debit card or ACH for AutoPay.
  • Online: Log into the customer portal to pay with a debit card or your bank account on file. There is no transaction fee.
  • Mail: Checks should be made payable to LendingPoint. The mailing address is located on your payment reminders sent via email. You can also call us directly at (888) 969-0959 or email us at customerservice@LendingPoint.com for the address. We ask that you do not send your check to our Georgia headquarters as this could cause a delay in your payment posting to your account. Checks are credited to an account the day they are received.

Can I make an extra payment?

A: Of course, you can make an extra payment at any time using one of the methods listed in the payments question above.

Is there a penalty for paying off my loan balance early?

A: There are no fees for early payoff.

Can I receive another loan with LendingPoint if I have an existing LendingPoint loan?

A: Yes you can in some cases. Contact us at customerservice@lendingpoint.com or (888) 969-0959 to speak to one of loan specialists today.

How do I get my loan payoff balance?

A: You can get your loan payoff balance by calling customer service on (888) 969-0959.

Do you report to the credit bureaus?

A: Yes, we typically report your loan activity and history to one or more credit bureaus.

3. Managing my account

How can I reset my password?

A: You can update your password on your customer portal. Still need help? Contact us at customerservice@lendingpoint.com or (888) 969-0959 and we’ll be happy to send you an email with a link that allows you to reset your password.Your login id is the email address you provided on your application.

How can I update my contact information?

A: You can log in to your account information and make updates to your phone and email address. It is important that we have your current contact information as we send payment reminders and other important account information via email and SMS. If you need to update your bank account information, address, or payment schedule, we can help at (888) 969-0959 or customerservice@lendingpoint.com

Your loan agreement has the payment schedule. If you access the customer portal, you will find your payment information. LendingPoint is a paperless company, so you will not receive paper statements in the mail.

Can I change my due date either temporarily or permanently?

A: You can request a payment due date change by contacting us at (888) 969-0959 or customerservice@lendingpoint.com. Please notify us at least 5 business days prior to your next due date. If would like to make a permanent change to your due date, you will need to sign a modification agreement.

Can I change the bank account from which my payments are drawn?

A: Absolutely. We can help you update your information at (888) 969-0959. You may be required to verify your new account with a voided check.

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