• COVID-19 Customer Help Center

    COVID-19 Customer Help Center

LendingPoint is committed more than ever to our customers, employees, and communities. During these unprecedented times, we’ve made it our priority to provide our customers with the same level of service while adhering to our home state’s shelter in place mandate. In fact, we were doing our part to “flatten the curve” weeks before the mandate and readied ourselves to work remotely for an extended period of time in an effort to provide our customers the support they need and deserve. However, we are experiencing high call volumes which may lead to longer hold times. If your request isn’t urgent, you can always email us at customerservice@lendingpoint.com.

We will continue to post updates as they become available. You can also check with your state of residence and local communities as they are also mobilizing and may have additional support available. Other good sources of information are www.cdc.gov and at www.whiteHouse.gov.

I’m a customer and experiencing a financial hardship due to COVID-19, what do I do?

We’re here for you. If you need a few more days to make your payment or need additional flexibility, we understand. We have multiple solutions for you and are ready to help at (888) 969–0959

Are there government programs that can help me?
There could be. We are working closely with policymakers to ensure consumer and small business needs are heard and met. Here are some of the new programs made available so far.

First, it’s important to know that the federal tax filing deadline has been extended to July 15, 2020.

The Cares Act: Economic Impact Payment

The Treasury Department and the Internal Revenue Service will be issuing economic impact payments automatically for eligible tax filers, with no action required for most people. However, some taxpayers who typically do not file returns will need to submit a simple tax return to receive the economic impact payment.

Eligible tax filers with adjusted gross income up to $75,000 for individuals and up to $150,000 for married couples filing joint returns will receive the full payment of up to $1,200 for individuals or $2,400 for married couples and up to $500 for each qualifying child.

For filers with income above those amounts, the payment amount is reduced by $5 for each $100 above the $75,000/$150,000 thresholds. Single filers with income exceeding $99,000 and $198,000 for joint filers with no children are not eligible. Social Security recipients and railroad retirees who are otherwise not required to file a tax return are also eligible and will not be required to file a return.

For more information visit their information center here.

Small Business Association Economic Injury Disaster Loans and Loan Advance

In response to the Coronavirus (COVID-19) pandemic, small business owners are eligible to apply for an Economic Injury Disaster Loan advance of up to $10,000. The SBA’s Economic Injury Disaster Loan program provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing. The loans may be used to pay fixed debts, payroll, accounts payable, and other bills that could have been paid had the disaster not occurred.

Learn more and apply here.

COVID-19 Scams

Unfortunately, the IRS and US Department of Treasury have been alerted to bad actors taking advantage of Americans during this time. They suggest Americans remain vigilant and remember that the IRS will not call, text you, email you or contact you on social media asking for personal or bank account information – even related to the economic impact payments. Also, watch out for emails with attachments or links claiming to have special information about economic impact payments or refunds. These scams can include requiring an advance fee, or charge of any kind, including the purchase of gift cards. If you believe you have been contacted by one of these bad actors, they ask that you please contact the FBI at www.ic3.gov.


Emergency Food Assistance Program

Women Infant and Children’s Program

Nutrition Program for Seniors

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